High Quality Property Management from your letting agent

As we reach the end of the peak for the summer / autumn move in season, I thought I would write about some of the experiences we have had as an agent over this busy period.
In the last 3 weeks we have overseen nearly 20 move ins, with so many move ins there are bound to be small issues as the new tenants become familiar with their property.
As an agent that strives to add value to clients, both tenants and landlords, we have offered extra support even to properties that we don't manage.
I haven't calculated the total amount of money I think we have saved landlords but I thought I would highlight some of what we have done to give any prospective landlords or tenants an idea of how a letting agent that offers a high quality service can make everyone's life smoother and how a really good one won't waste your money.

Issue 1 - The dishwasher doesn't work! Although not managing the property, as the landlord was on holiday and we had let the proeprty we felt an obligation to investigate. We went to the property that day and found the tenant had not turned the isolator switch on. Plumber call out saved?

Issue 2 - There is no hot water! Again, we visited the property that day and found that the tenant had not turned the gas on for the building. Plumber / Heating engineer saved?

Issue 3 - There is no hot water nor central heating! We visited the property that morning and realised the pilot light had gone out. Pressed the reset button, and all working fine. Call out fees saved!

Issue 4 - Broken window, that doesn't shut! Handyman called out and fixed for £20.

Issue 5 - Window doesn't open! We visited the property and showed the tenant how to open the safety latch.

Broken window aside, all of the above saved the landlord money by not calling out a contractor unnecessarily and as we are keen for tenants to feel looked after obviously there was no charge to them. I am aware some agents might feel the tenants should have been charged but I see it as part of the service and learn the lessons for future check ins to be more thorough.

If you have any questions about how our fully-managed service can save you time, money and hassle please contact us. In particular we are keen to hear from owner occupiers in Guildford and Godalming areas that might be needing to move due to personal circumstances or work but don't feel selling is the right thing to do at the moment.